911

Mercer County Sheriff Jeff Grey announces a major step forward in emergency notification service for Mercer County residents. As of April 2nd, 2018, Mercer County Central Dispatch has the ability to receive emergency text messages via 9-1-1. This service is available to cell phone users with cellular phone service provided by Verizon Wireless, Sprint, AT&T, T-Mobile and any cellular service provider who use these companies as their provider backbone.  Mercer County becomes the 9th Ohio county and the 1st northwest Ohio county to provide text to 9-1-1 service. The text to 9-1-1 service in Mercer County is being provided by  INdigital Telecom of Ft Wayne Indiana.

Customers of Verizon Wireless, Sprint, AT&T and T-Mobile should keep the following in mind if they send a text to 9-1-1 message:

  • Customers should use the texting option only when calling 9-1-1 is not an option
  • Using a phone to call 9-1-1 is still the most efficient way to reach emergency help. Texting is not always instantaneous, which is critical during a life-threatening emergency.  It may take slightly longer to dispatch emergency service in a text to 9-1-1 situation because of time involved it takes someone to enter the text, the message must go over the network and the 9-1-1 dispatcher must read the text and then text back.
  • Providing location information and nature of the emergency in the 9-1-1 text message is imperative since Mercer County Central Dispatch will receive only an approximate location of the cell phone and will not be able to speak with the person sending the text. Text abbreviations or slang should never be used in order that the intent of the two way dialogue is as clear as possible.
  • Text to 9-1-1 customers must be within range of cellular towers located in Mercer County. If customers are outside of Mercer County or near the county boarders, the message may not reach Mercer County Central Dispatch. If the caller links to a cellular tower that does not support text to 9-1-1 service, the caller should receive an automated message indicating this with instructions to call 9-1-1 instead.
  • Text sent to 9-1-1 have a 160 character limit for each message.
  • Customers must have a mobile phone capable of sending text messages and have subscribed to a texting service with the carrier.
  • Text to 9-1-1 service is available to customers who use a SMS service provided by a cellular provider. Text to 9-1-1 service is not available through third party text messaging applications that can be downloaded to the phone or for applications that do not use SMS technology.
  • Text to 9-1-1 should only be used for emergency situations that require an immediate response from law enforcement, fire or emergency medical services. Non-emergency complaints or issues should still be communicated to Central Dispatch through the non-emergency phone lines.
  • Text to 9-1-1 SMS messaging should only be to communicate between the 9-1-1 dispatcher and the texter; no pictures, videos, other attachments or other recipients should be appended to the message.
  • Callers should never text 9-1-1 while driving.

 

Communicating with 9-1-1 dispatchers by voice is preferred and more effective than text to 9-1-1.  Voice calling should always be the first choice if possible. Using text to 9-1-1 service should be limited to the following circumstances if possible:

 

  • When calling 9-1-1 is not possible, such as if the caller is deaf, hearing or speech impaired.
  • If the caller is otherwise unable to speak, because of a medical condition (i.e. stroke)
  • If speaking on the phone would be unsafe such as in the case of abduction or home invasion.
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