Above pictured is the Grand Lake Hospice Staff

(3-6-18) The Centers for Medicare and Medicaid (CMS) has released the first comprehensive reporting of customer satisfaction and experience of patients and caregivers utilizing a hospice program for end-of-life care.   Grand Lake Hospice scores significantly exceed the national average in every category.

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospice Survey is a survey designed to measure and assess the experiences of patients who died while receiving hospice care, as well as the experiences of their informal primary caregivers.   The Centers for Medicare & Medicaid Services (CMS) developed the CAHPS Hospice Survey with input from many stakeholders, including other government agencies, industry stakeholders, consumer groups, and other key individuals and organizations involved in hospice care.

Since the CAHPS Hospice Survey focuses on experiences of care, implementation of the survey supports the following national priorities for improving care: involving patients and families in care and promoting effective communication and coordination.

The standardized 47 question CAHPS Hospice Survey instrument is composed of the following measures: Hospice Team Communication, Getting Timely Care, Treating Family Member with Respect, Getting Emotional and Religious Support, Getting Help for Symptoms, Getting Hospice Care Training, Rating of Hospice, and Willingness to Recommend.  In each of these areas Grand Lake Hospice exceeded the national average.

Linda Haines, Executive Director, providing leadership support to the hospice program states:

“The entire hospice team should feel very proud of this accomplishment.  The caring way you provide comfort, education and support to your patients and families is exemplary.  These results demonstrate that.”

Grand Lake Hospice has been providing hospice care to area residents in a 30 mile radius of  St. Marys since 2007.  The coordination of care provided through a medical director, nurses, pastoral counseling, social services, music therapy, massage therapy, pharmacy, aide services and many volunteers, this program has provided a multidisciplinary approach to providing excellent individualized end-of-life care for many patients and families.

For more information about Grand Lake Hospice call 419-394-7434 or go to