(4-2-20) To maximize resources and efficiencies as our planning and preparation for COVID-19 (Coronavirus) continues to evolve, we will be discontinuing  Doctors’ Urgent Care services and will treat all patients presenting at the Mercer County Community Hospital’s Emergency Department as emergency room patients.  Additional reminders and updates are outlined below.  More COVID-19 Information, including visitor restrictions and more, is available at www.mercer-health.com.

Where do I go if I have an emergency?

  • At this time, all emergency patients should continue to report to the Emergency Department at Mercer Health’s Mercer County Community Hospital.  As always, the emergency department provides emergency care 24 hours a day, 7 days a week.


When and How should I seek care for COVID – 19 (Coronavirus)? 

  • Specific direction for your situation will be provided on a case by case basis. Please call 419-678-5395, for further direction.  To contain the spread of illness, we ask that you call your medical provider prior to arriving on site for medical attention.
  • WHAT IF MY SITUATION BECOMES AN EMERGENCY? If COVID-19 or any respiratory illness symptoms require emergent attention (for example you have trouble breathing), go to the Emergency Department at Mercer County Community Hospital.  For suspected COVID-19 cases ONLY, call 419-678-5101 to alert emergency department staff of approaching arrival to ensure the best care for your situation and the proper safety protocols are in place for other patients, visitors and healthcare employees.


What are the medical surge tents for?

  • Medical surge tents have been erected outside of the Emergency Department at Mercer Health’s Mercer County Community Hospital in preparation for a potential surge of patients due to COVID-19.  The tents are not operational at this time but can be quickly activated should they be required.


What about other services? 

  • Appointments  and Testing (Labs and Medical Imaging) – Some patients may be asked to reschedule doctor or other medical appointments for their safety and to ensure ongoing and future healthcare needs can be met. Mercer Health Medical Group offices including primary care, pediatrics, OB/GYN and others are also offering phone visits and telehealth as appropriate. Phone and telehealth appointments will meet insurance requirements and will be billed normally. If you have an appointment that your provider feels can be done over the phone, via telehealth or should be rescheduled, your provider’s office will contact you. If you are unsure if you should still go to your appointment, contact your primary care provider to help make that determination. Other important reminders:
    • Please do not avoid appointments or testing that could cause deterioration of your condition, including patients with COPD, CHF, diabetes, cellulitis and other cardiac conditions.
    • If you have been asked to quarantine, please contact your primary care provider to help make that determination.
    • For those patients that do have a face-to-face appointment, they will be asked to check-in and then return to their car until the provider is ready to see them.
  • Elective Surgeries/Procedures – In line with recommendations from the U.S. Surgeon General and American College of Surgeons and consistent with other hospitals in Ohio, Mercer Health began postponing elective surgeries and procedures beginning Thursday, March 19. Patients affected by this change are being contacted directly from their physician’s office.  Elective status of surgical cases will be determined by the clinical judgement of our physicians using criteria to ensure the safety and well-being of our patients. Surgical procedures deemed necessary to avoid risk to life, permanent dysfunction, progression of disease, or risk of rapidly worsening symptoms will still be performed. Elective cases that do not meet these general criteria will be subject to postponement. This is in line with the recommendations provided by the Ohio Hospital Association. This measure is being taken to conserve critical personal protective equipment (PPE) and other supplies that are necessary to care for patients with COVID-19 and to preserve bed capacity in our facilities for these patients. This change will also minimize the number of people entering the hospital who don’t need urgent medical care, which will reduce unnecessary exposure risks to patients, their family members and our staff during this time of public health concern. We appreciate our patients’ understanding as we work to address this public health concern.

Up-to-date statewide information for the State of Ohio is available at coronavirus.ohio.gov. The Centers for Disease Control and Prevention provides the most timely and accurate information for the entire nation, including travel information, prevention and treatment tips, and other resources, and is available at: https://www.cdc.gov/coronavirus/2019-ncov/index.html.